Help & answers
How can we help?
Find answers to common questions about hand hygiene auditing, the Compliance Database and Mobile app, online learning and running a hand hygiene program. Choose a topic below, or use the left-hand menu.
- 10 questions
Compliance Database
Setting up audits, adding auditors, users and departments, entering sessions and running reports.
- How do I add a national and/or local audit?
- How to generate reports?
- 3 questions
Compliance Mobile
Recording audit sessions on a phone or tablet, plus troubleshooting guides for Android and Apple.
- How to add a session using a mobile device?
- Mobile device troubleshooting guide (Apple)
- 5 questions
Auditing
The role of a hand hygiene auditor, how many Moments to audit, and auditing single rooms.
- How many Moments am I expected to audit?
- What is the expected role of a hand hygiene auditor?
- Learning site
Online Learning – General
Common questions about the free HHA online learning modules and certificates.
Open learning FAQs ↗ – Online Learning – General (opens in a new tab) - Learning site
Online Learning – Login
Help with registering for and logging in to the HHA online learning modules.
Open login help ↗ – Online Learning – Login (opens in a new tab) - 2 questions
Program Implementation
Posters and promotional materials to support your hand hygiene program.
- Do HHA provide copies of posters?
- What promotional materials are available for my hand hygiene program?
- 7 questions
General
Fingernails and nail polish, patient and visitor hand hygiene, compliance targets and using HHA content.
- Can I wear nail polish whilst working in healthcare?
- Should targets be set for hand hygiene compliance?
- A–Z
Glossary of Terms
Definitions of the terms used throughout this website.
- Alcohol-based handrub (ABHR)
- Body Fluid Exposure Risk
- Still stuck?
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